Privacy Policy
®
Privacy & Security Policies
Safeguarding your privacy and the security
of your personal information is important to us. Please
take a few minutes to read the following
policies so that you understand how we treat
your personal information. As we continuously improve and expand our services, these
policies might change. So please check
them out periodically. If you
have questions about our policy,
please click on the Feedback
option to contact us via our electronic
feedback form.
How we collect information
about you. We collect information in three ways:
1. We collect information that our customer’s supply to us.
2. We collect information
from emails and other contacts sent to us by our customer’s and users of our
website.
3. We collect information electronically on all users of our website,
including customer’s, by means of
cookies.
What personal information do we collect from our users?
When
you set up an account at
DavesCosmicSubs.com to use our online ordering service,
you are required to provide
us with your full legal
name, e-mail address, full street
address including city, state and zip code, and telephone
number. You must also create your own Username and Password to continue the process for ordering from us.
When you place
an order with us by telephone
or means other than our online ordering
service, you may be required to provide us with your full legal name, full street address
including city, state and zip code, and telephone number.
Security
Policy
Your payment and personal information is always safe.
Our
Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for
secure commerce transactions. It encrypts all of your
personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Children's Privacy
Customer
registration for online ordering and
customer feedback pages of this website are directed toward and designed for use by persons aged 18 or older.
We do not establish or maintain
registrations for any child
whom we know to be under
the age of 18. We do not
solicit or knowingly collect personally identifiable
information from children under
the age of 18. If we discover
that we have received personally identifiable information from an individual who indicates that he or she
is, or whom we otherwise have reason to believe is, under the age of 18, we will
delete such information
from our systems.
We do collect information pertaining to your use of our
website and service.
If you
contact us by letter, phone, or
e-mail through the contact information on the
feedback page, we do collect
the information and
we may collect other information you voluntarily disclose to us.
Our use
of cookies
Like many websites on the Internet, our website
uses cookies. Cookies are small strings
of data placed on users' personal computer hard
drives during the exchange of data
that happens when your browser points to our website. Cookies enable a website
to identify a user's browser as a
previous visitor by means of
a unique string of numbers assigned on a previous visit. Our
cookies assist us in collecting information on what pages of our website you
access or visit, and in recording any preferences you
indicate on our website.
We also use cookies to make your experience
on DavesCosmicSubs.com more personalized, and convenient.
Our cookies
cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your
browser and user id (and not your identity). If you
place orders with us, we
use cookies to assist in
storing your preferences
and recording other session information (a "session"
is a single visit by you to our website).
How do
we store the information we collect?
We store
the information you provide
to us and the information we collect electronically in
our computer databases. We own, maintain and operate our computer servers
containing our
databases. Access
to our computer servers is
controlled by firewalls and security gatekeepers.
How do
we use the information
we collect?
We
use the personal information about
you stored in our member
database in various ways. First, the next time
you use our online ordering service and enter your User
ID and Password; we will
call up your information from our
database to make processing your order faster
and easier.
When you use your DavesCosmicSubs.com account, we
also keep track of your food preferences and
restaurant location choices
and analyze that information. We do so in order to be able to email to you special advertisements, offers and notices
regarding foods and locations that seem to fit with your preferences.
We also use the personal information about you stored in our customer database
through telephone and other non-online orders
in various ways. Each time you place an order, we will call up your
information from our database to make processing your order faster
and easier. We also may keep track of your food preferences and location choices and analyze that information in order to be
able mail to you special advertisements, offers and notices regarding foods
and locations that seem to fit with your preferences. We may also use the information to contact you concerning your level of satisfaction with
our products and services, to verify
incomplete orders, rectify problems or delays with your
order or otherwise communicate with you concerning your transactions with us.
How do we use the information we collect
– continued?
We may provide
your
personal information to our franchisees
in order to enable your local Dave’s Cosmic Subs to better serve you. We also aggregate information about how our online ordering service is used (without specific identification to
any particular user) to be
able to improve our service and make it more responsive to our customers' preferences. We also make
such aggregate information (without identification
to any specific individual) available
to our restaurant affiliates and
other affiliates in order
to obtain information about products,
services, offers and notices which we
believe will be useful and informative to our website users.
Dave’s
Cosmic Subs may from time to time send non-promotional
email to all registered users of our online ordering service for the purpose
of gathering and dispersing data to provide better
services to our customers. Except for
provision of additional
information necessary to complete
a transaction initiated by a registered user,
registered users will be under no obligation to reply or
answer
questions in said non-promotional
email. Non-promotional email may include, but will not be limited to, surveys, maintenance notices, system updates and confirmation or other
notices in connection with completion of a transaction initiated by a registered user.
If you would rather not receive offers
or mailings other
than e-mails from us or other merchants that we select, please send your name and address to:
Dave’s Cosmic Subs
515 Abbe Rd, North
Elyria, OH, 44035
E-mail to: jtlatt@gmail.com
Refund Policy
Our goal is to provide our valued
customers with 100% satisfaction with our food
and services. All refunds provided by the restaurant will only be applied
as a credit to the credit card used at the time of purchase within five (5)
business days upon receipt of the credit request.
Shipping
Policy
We
do not ship our product.
Policies Changes
These
are our current privacy and
security policies, but we reserve the right to change our website and these
policies at any time. You
should check these policies
periodically. If our
policies regarding collection,
storage and use of your information change, the information collected under prior policies will
continue to be governed by those
policies, unless we obtain
your consent to use that information in new ways.
How is my information accessed?
Upon your
request, we will provide you with
access to your unique account-related information and information from contacts that we
maintain about you. In your request, please provide
us with your current
specific contact information
so that we can accurately check our records.
How is
my information protected?
Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that,
if you share your computer
with
other people, you close your browser window when your session is completed.
Signing off will protect your information if you share
a computer with someone
else or are using
a computer in a public place like a library.
Please contact
us with any questions
or comments.
We want you to enjoy your
use of Dave’s Cosmic Subs service. If you have any questions,
or believe that a violation
of this policy may have occurred, please let us know. Our complete contact information is provided
on the Contact Us link on our website at DavesCosmicSubs.com.
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